At Floofy Pets, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your information when you visit our website, make a purchase, or interact with us in any other way.

 

1. Information We Collect

We may collect the following types of personal information:

• Personal Information: Name, email address, phone number, shipping address, billing address, payment information.
• Usage Data: Information on how you access and use our website, including browser type, IP address, pages visited, and time spent on our site.
• Cookies: We use cookies and similar technologies to improve your browsing experience and track website activity. Cookies help us remember your preferences and provide a personalized experience.

 

2. How We Use Your Information

We may use your personal information for the following purposes:

• Processing Orders: To fulfill your orders, process payments, and ship your items.
• Customer Support: To provide assistance with inquiries, returns, and refunds.
• Marketing and Communications: With your consent, to send promotional emails, newsletters, or special offers about our products and services. You can opt out of marketing communications at any time.
• Website Improvements: To analyze usage patterns on our website to improve user experience and ensure the site functions smoothly.

 

3. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. However, we may share your data with trusted service providers in the following cases:

• Third-Party Service Providers: We may share your information with trusted third parties who assist with order fulfillment, payment processing, and delivery services. These third parties are contractually obligated to keep your data confidential and only use it for the specified purpose.
• Legal Requirements: We may disclose your information if required by law or if necessary to protect our rights, comply with legal obligations, or respond to legal claims.

 

4. Data Security

We take the security of your personal information seriously and implement reasonable measures to protect it from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your data, we cannot guarantee its absolute security.

 

5. Your Rights

You have the right to:

• Access: Request a copy of the personal information we hold about you.
• Update or Correct: Update or correct any inaccurate information.
• Delete: Request the deletion of your personal information, subject to applicable laws.
• Opt-Out: Opt out of receiving marketing communications at any time by clicking the "unsubscribe" link in our emails or contacting us directly.

 

6. Cookies

We use cookies to enhance your browsing experience and track website activity. By using our website, you consent to our use of cookies. You can control or disable cookies through your browser settings, but this may affect your ability to use certain features of our site.

 

7. Third-Party Links

Our website may contain links to third-party websites or services that are not operated by us. We are not responsible for the privacy practices of these third parties, and we encourage you to review their privacy policies before providing any personal information.

 

8. Children's Privacy

Our website is not intended for children under the age of 13, and we do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child under the age of 13, we will take steps to remove that information from our records.

 

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated date. We encourage you to review this policy periodically for any updates. By continuing to use our services after changes are made, you agree to the revised policy.

 

10. Contact Us

If you have any questions or concerns about our Privacy Policy or how we handle your personal information, please contact us at:

Floofy Pets
Email: hello@floofypets.com.au