Welcome to Floofy Pets! These Terms and Conditions ("Terms") govern your use of our website and services. By accessing or using our website, you agree to comply with these Terms. If you do not agree with these Terms, please refrain from using our website.

 

1. General Terms

• Eligibility: You must be at least 18 years old or have the legal authority to enter into contracts to use our services.
• Acceptance: By using our website, making a purchase, or interacting with us, you acknowledge that you have read, understood, and agreed to be bound by these Terms and any applicable policies.

 

2. Products and Availability

• Product Information: We strive to ensure that the products listed on our website are accurate and up-to-date. However, we cannot guarantee that all product descriptions, images, or prices are free from errors.
• Availability: All products are subject to availability. If an item you ordered is out of stock, we will notify you and may offer alternatives or a full refund.

 

3. Ordering and Payments

• Placing Orders: When you place an order on our website, you are making an offer to purchase the selected items. We reserve the right to accept or reject your order at our discretion.
• Payment Methods: We accept various payment methods, including credit/debit cards and other methods as indicated on our website. Payments are processed securely.
• Order Confirmation: Once your order is successfully placed, you will receive an email confirmation. Please check the details of your order carefully to ensure accuracy.

 

4. Shipping and Delivery

• Shipping Methods: We offer various shipping options. Shipping costs and delivery times will be calculated at checkout based on your location.
• Shipping Delays: While we aim to fulfill and ship orders promptly, delays may occur due to factors beyond our control, such as weather conditions, holidays, or carrier delays.
• Separate Shipments: Some orders may be shipped in multiple packages, and you may receive separate tracking numbers for each package.

 

5. Returns and Refunds

• Refunds: We accept refunds only for damaged products. If your item arrives damaged, you must contact us within 7 days of receiving the product and return it in its original packaging. Please refer to our Refund Policy for more information.
• Returns: Returns of undamaged products are not accepted unless required by law.

 

6. User Responsibilities

• Account Information: You are responsible for maintaining the confidentiality of your account details, including your username and password. You agree to notify us immediately of any unauthorized access to your account.
• Prohibited Activities: You agree not to engage in activities that may harm, disable, or overload our website or interfere with others’ use of our services. This includes attempting to gain unauthorized access to our systems.

 

7. Intellectual Property

• Ownership: All content on our website, including text, images, logos, and trademarks, is the property of Floofy Pets or its licensors and is protected by copyright, trademark, and other intellectual property laws.
• Usage: You may only use the content for personal, non-commercial purposes. You may not copy, modify, distribute, or create derivative works based on our content without our explicit permission.

 

8. Limitation of Liability

• No Warranty: We provide our website and products “as is” without warranties of any kind, either express or implied. We do not guarantee that our website will be error-free or uninterrupted.
• Limitation of Liability: To the fullest extent permitted by law, Floofy Pets shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of our website or products, including but not limited to lost profits, data loss, or business interruption.

 

9. Privacy and Data Protection

• We value your privacy and handle your personal information in accordance with our Privacy Policy. By using our services, you consent to the collection and use of your personal information as described in that policy.

 

10. Changes to Terms

• We reserve the right to update or modify these Terms at any time. Any changes will be posted on this page, and the date of the latest update will be indicated at the top of this document. By continuing to use our services, you agree to be bound by the updated Terms.

 

11. Governing Law

• These Terms and Conditions are governed by and construed in accordance with the laws of Australia. Any disputes will be resolved in the appropriate courts located in Australia.

 

12. Contact Us

If you have any questions or concerns about these Terms and Conditions, please contact us at:

Floofy Pets
Email: hello@floofypets.com.au